CCW Client Care Coordinator Onboarding

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Course Information

Course Instructor

Cierra Garrow Cierra Garrow Your Instructor

Welcome! 

Welcome Message from Cierra
Lesson 1 of 4 within section Welcome! . You must enroll in this course to access course content.
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Our Clinic
Lesson 2 of 4 within section Welcome! . You must enroll in this course to access course content.
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Your Impact
Lesson 3 of 4 within section Welcome! . You must enroll in this course to access course content.
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Client Care Coordinator Role
Lesson 4 of 4 within section Welcome! . You must enroll in this course to access course content.
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Orientation

Tech Stack Overview
Lesson 1 of 6 within section Orientation. You must enroll in this course to access course content.
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Communication Channels
Lesson 2 of 6 within section Orientation. You must enroll in this course to access course content.
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Google Workplace
Lesson 3 of 6 within section Orientation. You must enroll in this course to access course content.
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Therapy Flow CRM
Lesson 4 of 6 within section Orientation. You must enroll in this course to access course content.
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Jane App Training
Lesson 5 of 6 within section Orientation. You must enroll in this course to access course content.
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Accessing Clinic Resources
Lesson 6 of 6 within section Orientation. You must enroll in this course to access course content.
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Set-Up

Professional Headshot
Lesson 1 of 4 within section Set-Up. You must enroll in this course to access course content.
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Submitting Your Signature
Lesson 2 of 4 within section Set-Up. You must enroll in this course to access course content.
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Providing Your Team Member Details
Lesson 3 of 4 within section Set-Up. You must enroll in this course to access course content.
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Welcome Video for Therapist Matchmaker
Lesson 4 of 4 within section Set-Up. You must enroll in this course to access course content.
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Getting Ready to see Clients!

Using Heidi Ai Scribe for Note-Taking
Lesson 1 of 6 within section Getting Ready to see Clients!. You must enroll in this course to access course content.
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Clinical Intern: Intake and Consent Form
Lesson 2 of 6 within section Getting Ready to see Clients!. You must enroll in this course to access course content.
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Intake and Consent Forms – SAMPLES
Lesson 3 of 6 within section Getting Ready to see Clients!. You must enroll in this course to access course content.
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Client Intake Process
Lesson 4 of 6 within section Getting Ready to see Clients!. You must enroll in this course to access course content.
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Clinician Intake Checklist
Lesson 5 of 6 within section Getting Ready to see Clients!. You must enroll in this course to access course content.
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Initial Consults
Lesson 6 of 6 within section Getting Ready to see Clients!. You must enroll in this course to access course content.
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Regulatory Bodies and Standards of Practice

Introduction to CRPO (College of Registered Psychotherapists of Ontario)
Lesson 1 of 2 within section Regulatory Bodies and Standards of Practice. You must enroll in this course to access course content.
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Introduction to OCSWSSW (Ontario College of Social Workers and Social Service Workers)
Lesson 2 of 2 within section Regulatory Bodies and Standards of Practice. You must enroll in this course to access course content.
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Ethics in Psychotherapy

Understanding and Addressing the Power Difference Between Clients and Therapists
Lesson 1 of 5 within section Ethics in Psychotherapy. You must enroll in this course to access course content.
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Ethical Decision Making
Lesson 2 of 5 within section Ethics in Psychotherapy. You must enroll in this course to access course content.
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Therapeutic Boundaries
Lesson 3 of 5 within section Ethics in Psychotherapy. You must enroll in this course to access course content.
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Navigating Dual Relationships
Lesson 4 of 5 within section Ethics in Psychotherapy. You must enroll in this course to access course content.
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Advertising
Lesson 5 of 5 within section Ethics in Psychotherapy. You must enroll in this course to access course content.
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Clinical Skills and Knowledge

Working with Diverse Client Populations
Lesson 1 of 6 within section Clinical Skills and Knowledge. You must enroll in this course to access course content.
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Addressing Various Presenting Concerns
Lesson 2 of 6 within section Clinical Skills and Knowledge. You must enroll in this course to access course content.
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Single Session Therapy
Lesson 3 of 6 within section Clinical Skills and Knowledge. You must enroll in this course to access course content.
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Crisis Intervention Strategies
Lesson 4 of 6 within section Clinical Skills and Knowledge. You must enroll in this course to access course content.
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Suicide Risk Assessments
Lesson 5 of 6 within section Clinical Skills and Knowledge. You must enroll in this course to access course content.
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Blocks / Getting Stuck in Therapy
Lesson 6 of 6 within section Clinical Skills and Knowledge. You must enroll in this course to access course content.
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Clinic Policies and Protocols

Practicum or Internship Absence and Time Off
Lesson 1 of 8 within section Clinic Policies and Protocols. You must enroll in this course to access course content.
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Documentation Standards and Record Keeping
Lesson 2 of 8 within section Clinic Policies and Protocols. You must enroll in this course to access course content.
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Booking, Rescheduling and Cancelling Appointments
Lesson 3 of 8 within section Clinic Policies and Protocols. You must enroll in this course to access course content.
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Fees and Billing Procedures
Lesson 4 of 8 within section Clinic Policies and Protocols. You must enroll in this course to access course content.
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No-Show and Cancellation Policies
Lesson 5 of 8 within section Clinic Policies and Protocols. You must enroll in this course to access course content.
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Sliding Scale Process
Lesson 6 of 8 within section Clinic Policies and Protocols. You must enroll in this course to access course content.
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Emergency Procedures
Lesson 7 of 8 within section Clinic Policies and Protocols. You must enroll in this course to access course content.
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AI Use Policy for Internal Communication
Lesson 8 of 8 within section Clinic Policies and Protocols. You must enroll in this course to access course content.
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